Terms & Conditions

• Company: YK Worldwide Ltd trading as YK Services
• Customer: Any individual or entity authorising work
• Vehicle: Any motor vehicle presented for inspection, repair, testing, storage, or recovery
• Work: Any diagnostics, labour, servicing, repair, testing, strip-down, road testing, or advice
• Goods: Parts, components, fluids, consumables, or materials supplied

2.1These Terms & Conditions, together with any quotation, invoice, job card, work authorisation form, electronic message, or key handover, constitute the entire agreement.

2.2Authorisation of work by any means constitutes acceptance of these Terms & Conditions.

2.3No variation shall be valid unless agreed in writing by the Company.

3.1The Customer warrants legal ownership or full authority to instruct the Company.

3.2The Company accepts no liability for ownership, finance, or third-party disputes.

4.1Estimates are non-binding.

4.2Estimates may change where additional faults are discovered.

4.3Safety-critical work may be carried out without further approval.

4.4Diagnostic charges are payable regardless of repair outcome.

5.1Diagnosis is based on symptoms present at inspection.

5.2Not all faults can be identified.

5.3Diagnosis does not guarantee a repair outcome.

6.1Intermittent or dormant faults may not be detectable.

6.2The Company is not liable for faults not present during inspection.

7.1The Customer authorises partial or full strip-down as required.

7.2Strip-down labour is chargeable regardless of outcome.

7.3Vehicles deemed uneconomical remain chargeable for work undertaken.

8.1Parts may be OEM, aftermarket, reconditioned, or used.

8.2Electrical, special-order, and fitted parts are non-returnable.

8.3Manufacturer warranties apply to parts only.

8.4Supplier delays are outside Company control.

8.5The Company is not liable for failure of parts supplied by third-party manufacturers or suppliers.

9.1No warranty or liability is accepted for customer-supplied parts.

9.2Labour remains chargeable regardless of part failure.

10.1Labour is warranted for 3 months or 3,000 miles.

10.2Warranty excludes wear, misuse, overheating, abuse, tuning, racing, and third-party interference.

11.1No liability is accepted for failures caused by:

• Age
• Mileage
• Corrosion
• Prior poor repairs
• Component fatigue

12.1Repairs may expose or accelerate failure of weakened components.

12.2Such failures do not constitute negligence.

13.1Timing and internal engine work carries inherent risk.

13.2Internal components cannot be fully inspected without full disassembly.

13.3Pre-existing internal damage remains the Customer's responsibility.

14.1The Company provides a service, not a guaranteed result.

14.2No assurance is given that further faults will not occur.

14.3The Company does not guarantee that any repair will resolve all faults or restore the vehicle to full working condition.

15.1Warning lights may return after repair.

15.2Resolution is not guaranteed unless stated in writing.

16.1No liability for faults arising from:

• Software updates
• Coding
• ECU adaptations
• Voltage issues

17.1Low voltage may cause multiple system faults.

17.2The Company is not liable for voltage-related failures.

18.1Vehicles may be road tested for diagnostic purposes.

18.2No liability for faults arising during lawful testing unless proven negligence.

18.3The Company shall not be held liable for breakdown or failure occurring during road testing unless directly caused by proven negligence.

19.1The Customer must disclose all known faults and modifications.

19.2Failure to disclose may invalidate warranties.

19.3Vehicles must be collected promptly.

20.1Payment is due immediately upon completion.

20.2Payment methods include cash, card, or bank transfer.

20.3The Company reserves the right to charge reasonable recovery, administrative, and legal costs associated with unpaid invoices.

21.1The Company may retain the Vehicle and keys until paid in full.

21.2Possession will not be released without settlement.

22.1Vehicles uncollected after 7 days may incur storage fees.

22.2Storage continues until payment and collection.

23.1Title to Goods remains with the Company until payment.

23.2Risk passes on collection.

24.1No liability for indirect or consequential loss.

24.2Liability capped at value of Work carried out.

25.1The Company may cease work immediately.

25.2Charges remain payable.

26.1Customers must contact the Company before initiating disputes.

26.2Fraudulent chargebacks will be pursued.

27.1Customers must allow the Company opportunity to inspect and respond.

27.2Independent professional evidence is required for negligence claims.

28.1Vehicles unpaid/uncollected after 3 months may be treated as abandoned.

28.2Notice will be issued under the Torts (Interference with Goods) Act 1977.

28.3Vehicles may be sold to recover lawful costs.

28.4Surplus funds will be held for the owner.

29.1Where the Customer declines recommended repairs, the Company accepts no liability for any resulting faults, damage, or failure.

30.1Any timeframes provided are estimates only and do not constitute a guaranteed completion date.

31.1Data handled under UK GDPR.

31.2Data retained for legal and accounting purposes.

32.1No liability for events beyond reasonable control.

33.1Invalid clauses do not affect remaining terms.

34.1These Terms supersede all prior representations.

35.1England & Wales courts have exclusive jurisdiction.

36.1YK Services operates a 24/7 booking system. Any work carried out outside of standard hours, on bank holidays, or as an emergency callout is subject to the following surcharges, which are added to the final quote and confirmed to the Customer before any work commences.

36.2Night-rate (out-of-hours): A flat surcharge of £25 applies to any booking with a preferred start time between 23:00 and 04:59 on a regular (non-holiday) day.

36.3UK bank holidays (England & Wales): A surcharge of 25% of the full quote (parts and labour) applies to any booking scheduled on a recognised bank holiday (any time of day).

36.4Emergency / breakdown callouts on a bank holiday: Where the Customer selects "Emergency / Breakdown" as the service type AND the booking falls on a UK bank holiday, a surcharge of 35% of the full quote (parts and labour) applies (this replaces, and does not stack with, the standard 25% bank-holiday rate).

36.5Christmas Day & New Year's Day: A surcharge of 50% of the full quote (parts and labour) applies to any booking scheduled on the 25th of December or the 1st of January, regardless of time of day or service type. This is the highest applicable rate and replaces all other surcharges for that day.

36.6No stacking: Where more than one surcharge could apply (for example, a 03:00 booking on a bank holiday), only the single highest-value surcharge is applied. Surcharges are never added on top of one another.

36.7Percentage-based surcharges are calculated against the full quote — both parts and labour. The flat £25 night-rate is added as a separate line. Third-party recovery fees (e.g. specialist tow-in) are itemised separately at cost.

36.8Surcharge eligibility is shown to the Customer at the point of booking (a badge appears on the relevant time slot and a notice appears once the slot is selected). By submitting the booking the Customer acknowledges and accepts the applicable surcharge.

36.9The Company reserves the right to review these rates from time to time. Any change will apply only to bookings made after the rate is updated; bookings already confirmed will honour the rate in force at the time of confirmation.

37.1Any arrangement whereby a dealership, warranty provider, finance company, insurer, employer, family member, friend, or any other third party is expected to contribute toward or fully cover the cost of diagnostics, repairs, recovery, storage, inspections, or associated services must be confirmed directly with YK Services in writing prior to commencement of any work.

37.2In the absence of written confirmation accepted by YK Services before work begins, the individual booking, authorising, requesting, or delivering the vehicle for service shall remain solely and fully responsible for all invoices, charges, fees, and associated costs.

37.3By proceeding with any booking, inspection, diagnostic, repair, recovery, or associated service, the customer acknowledges and agrees that:

• assumptions regarding third-party payment responsibility shall not be accepted;
• retrospective reimbursement requests or payment disputes between the customer and any third party shall not affect the customer's liability to YK Services;
• YK Services shall not be held liable for disagreements, reimbursement claims, or payment disputes arising between the customer and any third party after payment has been made or work has commenced.

37.4Payment made by the customer for completed or authorised services shall constitute acceptance of the charges invoiced unless otherwise disputed in writing prior to payment being processed.

38.1Following any diagnostic work carried out by YK Services, the customer will be shown the findings — including any fault codes retrieved, physical issues identified, and the Company's professional recommendation for corrective work — either verbally, in writing, or via the on-tablet acknowledgement screen provided by the technician.

38.2Where the customer signs (physically or by typed-name signature on the technician's tablet) the Diagnostic Acknowledgement, the customer confirms that:

• they have been made aware of the diagnosis and understand the findings presented to them;
• they have had a reasonable opportunity to ask questions and seek clarification;
• the diagnostic phase of the Company's engagement is deemed complete on signature.

38.3The Company's liability for the accuracy of any diagnosis extends only to the information available at the time of assessment. Intermittent, latent, or hidden faults that were not reasonably discoverable during the diagnostic session, or which emerge after the diagnosis, do not constitute a failing of the diagnostic service and are not grounds for refund.

38.4A signed Diagnostic Acknowledgement forms a permanent part of the customer's service history record and can be viewed by the customer at any time via the Proof of Work portal at ykservices.co.uk/proof-of-work.

38.5A signed acknowledgement is not, in itself, authorisation to carry out any recommended repair. Repair authorisation is a separate step which the customer must actively give.

38.6Where the customer refuses to sign the Diagnostic Acknowledgement, the mechanic will verbally explain the diagnosis findings and record the refusal on the customer's file as a mechanic-witnessed statement. The Company's obligations under this Article are deemed fulfilled upon delivery of the verbal explanation, and the customer's refusal to sign shall not extend or reset the Company's diagnostic liability under Clause 38.3.

39.1Where the Company has completed a diagnostic and identified recommended repair or corrective work, and the customer elects not to proceed with that work — for any reason, including cost, timing, or personal preference — the customer must sign (physically or by typed-name signature on the technician's tablet) the Repair Decline waiver before releasing the vehicle from the Company's care.

39.2By signing the Repair Decline waiver, the customer irrevocably acknowledges and agrees that:

• YK Services shall not be held liable for any subsequent failure, damage, MOT failure, mechanical fault, breakdown, personal injury, third-party injury, or financial loss arising from the declined work, or from continuing to operate the vehicle in its current condition;
• any consequential or cascade damage that would reasonably have been prevented by the declined repair becomes the sole responsibility of the customer;
• any warranty (whether the YK Standard Workmanship Warranty, an extended YK Vehicle Warranty, a third-party warranty, or any manufacturer warranty) on the affected component or related systems is immediately and permanently voided as of the date of the waiver;
• the customer accepts full responsibility for any road-legality, roadworthiness, insurance, or duty-of-care implications arising from continuing to use the vehicle without the recommended repair;
• the diagnostic fee (where applicable) remains payable in full, and the Company is under no obligation to offer a discount, refund, or credit as a result of declined repair work.

39.3A signed Repair Decline waiver forms a permanent part of the customer's service history record. If the customer later returns for the same or related work, the Company reserves the right to require a fresh diagnostic (charged at the current rate) before commencing.

39.4Where a customer subsequently makes a claim, complaint, chargeback, or legal claim against the Company for damage or loss arising from work that they had signed a Repair Decline waiver against, the Company will treat the waiver as full and final evidence of the customer's informed decision, and reserves the right to recover all reasonable costs (including administrative, legal, and professional fees) associated with defending such a claim.

39.5Where the customer refuses to sign either the Diagnostic Acknowledgement or the Repair Decline waiver, the Company reserves the right to refuse to release the vehicle until a signature is obtained, or to record the refusal in writing on the customer's file and proceed with release. Payment of any fees due remains payable in either case.

40.1A complimentary YK Workmanship Warranty is attached to everyrepair job and every servicing job carried out by YK Services at no additional cost to the customer. This is a goodwill benefit and does not reduce or replace any of the customer's statutory rights under the Consumer Rights Act 2015.

40.2The warranty covers the quality of workmanship on the repair listed on the customer's booking record. If the repair fails within the cover period due to faulty workmanship by YK Services, the Company will rectify the fault at no charge to the customer, subject to the exclusions below.

40.3The default cover period is 90 days from the date of job completion, unless a longer period is stated on the invoice or agreed in writing with the Company.

40.4The warranty excludes:

• wear-and-tear, misuse, overheating, tuning, racing, or third-party interference (mirrors Article 10.2);
• customer-supplied parts and their subsequent failure (Article 9.1);
• faults on parts of the vehicle that were not part of the repair carried out by YK Services;
• any repair where the customer has signed the Repair Decline waiver under Article 39, or continued to operate the vehicle in a manner contrary to the Company's written advice;
• any subsequent unauthorised repair, modification, or intervention by a third party on the same component;
• consequential damage — the Company's liability is limited to rectification of the workmanship fault itself.

40.5By signing the Warranty Acceptance form (physically or by typed-name signature on the technician's tablet), the customer confirms that:

• they have been made aware of the complimentary warranty cover;
• they have read (or been read) the cover terms in this Article;
• they accept the cover on the terms set out here.

40.6Where the customer refuses to sign the Warranty Acceptance, the mechanic will record the verbal offer and the refusal on the customer's file, and the warranty still applies automatically — refusing to sign the acceptance does not void the cover. This is a record-keeping step, not a condition of cover.

40.7This complimentary Workmanship Warranty is separate from the YK Services Vehicle Warranty (the paid extended cover product described in the Vehicle Warranty document). It is not a substitute for, and does not extend, any Vehicle Warranty cover.

41.1On completion of any scheduled or requested servicing work, the mechanic will present the completed service checklist to the customer either in person, on the tablet, or by written summary attached to the customer's booking record.

41.2By signing (physically or by typed-name signature on the technician's tablet) the Service Completion Acknowledgement, the customer confirms that:

• they have been shown the completed service checklist and understand what was done;
• they accept the vehicle as ready to collect;
• any additional work discussed at the time was either carried out or dealt with separately (e.g. quoted for later, or captured under Article 42 advisories).

41.3The Company's liability for the servicing work is defined by the ticked items on the checklist as attached to the booking record. Items marked N/A (not applicable) are expressly excluded from the scope of that particular service visit.

41.4Claims arising after the acknowledgement that a specific service item was notperformed must be raised in writing within 14 days of collection and supported by evidence (photographs, third-party inspection reports, etc.). Later claims will not be entertained.

41.5Where the customer refuses to sign the Service Completion Acknowledgement, the mechanic will record the refusal on the customer's file. The Company's obligations for the service work are deemed fulfilled as of the recorded time of handover and payment of any fees due remains payable.

42.1In the course of any servicing visit, the mechanic may identify items on the vehicle which do not require immediate action but are foreseeably in need of attention — for example, tyres approaching the legal tread limit, brake pads showing accelerated wear, early signs of suspension component fatigue, corrosion, or fluid seepage. These items are referred to as Advisories.

42.2Advisories are captured in writing on the customer's booking record and presented to the customer at handover. By signing (physically or by typed-name signature on the technician's tablet) the Service Advisories acknowledgement, the customer confirms that:

• they have been made aware of each advisory item flagged;
• they understand the items were not corrected as part of the servicing work carried out;
• they take responsibility for arranging follow-up work in a reasonable timeframe.

42.3Where a customer fails to act on a flagged advisory item and that item subsequently causes a failure, MOT failure, breakdown, accident, or consequential damage, YK Services shallnot be held liable. The signed advisory record forms full and final proof that the customer was formally warned.

42.4Advisories are professional-opinion observations and are not, in themselves, guarantees. Additional or different faults may become apparent between the current service and any subsequent inspection. YK Services encourages customers to have advisory items reassessed before commissioning follow-up work.

42.5Where the customer refuses to sign the Advisories acknowledgement, the mechanic will verbally explain each advisory and record the refusal on the customer's file. Clauses 42.3 and 42.4 apply to the recorded verbal advisories in exactly the same way as they would to a signed acknowledgement.

43.1Following any service, YK Services will offer a recommended next-service date and/or mileage based on the vehicle handbook, the current condition of the vehicle, and the customer's typical usage pattern. This is a professional recommendation and is not, in itself, a warranty commitment.

43.2By signing (physically or by typed-name signature on the technician's tablet) the Next Service acknowledgement, the customer confirms that:

• they have noted the recommended next-service date and/or mileage;
• they understand YK Services will send an email reminder approximately 10 days before the recorded date, subject to email delivery being successful;
• they take responsibility for booking the next service in a timely manner regardless of whether the reminder is received.

43.3Failure of the reminder system (for reasons including, but not limited to, changes in the customer's email address, spam-filtering, service outages, or the reminder being marked as junk) shall not extend or reset any warranty period, and shall not give rise to any claim against the Company.

43.4Where the customer refuses to sign the Next Service acknowledgement, the mechanic will verbally advise the recommended date/mileage and record the refusal on the customer's file. The reminder pipeline will still be armed if a date is recorded, but Clauses 43.2(b) and 43.3 apply in the same terms.

44.1YK Services offers two forms of point-in-time vehicle inspection: the Free Full Vehicle Check (a complimentary 30-point health-check offered to customers) and the paid Pre-Purchase Inspection (PPI) (a 30-point professional-opinion assessment carried out prior to a proposed vehicle purchase). This Article applies to both.

44.2An inspection is a professional-opinion snapshot of the vehicle's condition on the date the inspection is carried out. It is not:

• a warranty, guarantee, or insurance product;
• an assurance that the vehicle is free from hidden, intermittent or latent faults;
• a substitute for the vehicle's MOT, service history, or manufacturer inspection;
• a substitute for HPI / finance / write-off checks unless expressly stated on the inspection report.

44.3YK Services does not perform destructive testing during an inspection (this includes, but is not limited to, engine dismantling, compression tests requiring component removal, gearbox teardown, or paint-thickness gauge readings where paint would be damaged). Findings are limited to what is reasonably visible and testable within the allotted time. Additional deeper investigation is available as a paid Diagnostic under Article 38.

44.4The customer will be shown the completed 30-point inspection report — either in person, on the technician's tablet, or by written summary attached to the booking record. By signing the Inspection Report Acknowledgement, the customer confirms they have been made aware of the findings and understand the scope limitations set out in Clauses 44.2 and 44.3. Where the customer refuses to sign, the mechanic will record the refusal on the customer's file and the Company's obligations under this Article are deemed fulfilled by the verbal presentation of findings.

44.5Pre-Purchase Inspection — Buying Decision Waiver. Where the inspection is a PPI, and the customer subsequently proceeds (or does not proceed) with the purchase of the inspected vehicle, the customer irrevocably acknowledges and agrees that:

• the decision to buy or not buy the vehicle is theirs alone;
• any recommendation given by the mechanic (Buy / Negotiate / Walk Away) is a guide only and does not constitute a commercial or financial recommendation;
• YK Services shall not be held liable for any financial loss, dispute with the seller, subsequent repair cost, insurance issue, or consequential loss arising from the customer's purchase decision;
• any subsequent claim discovered on the vehicle (including hidden faults, mileage tampering, prior accident damage not disclosed at inspection, or finance / write-off status changing after inspection) is between the customer and the vendor, and does not affect the Company;
• the inspection fee remains payable in full regardless of whether the purchase proceeds or not.

44.6Where the customer refuses to sign the PPI Buying Decision Waiver, the mechanic will verbally explain the terms and record the refusal on the customer's file. Clause 44.5 applies in full to the verbally-advised customer in the same terms as if the waiver had been signed.

44.7The customer accepts that inspection appointment slots are typically 60 to 90 minutes and that the depth of the inspection is bounded by that time window. Where a follow-up inspection, deeper investigation, or return visit is required, additional charges apply.